Shipping policy

ORDER PROCESSING

Orders are generally processed within 1–3 business days, excluding weekends and holidays. High-value orders or orders requiring additional payment, identity, fraud, or address verification may take longer.

SHIPPING AREA

We currently ship website orders within the United States. We do not ship to international addresses or freight-forwarding services unless approved by BAE Boutique by Jess in writing before purchase.

CARRIERS AND TRACKING

Shipping labels are purchased through Pirate Ship. Orders may ship through UPS or USPS depending on the item’s value, package requirements, destination, and available service.

Tracking information will be sent to the email address provided at checkout after the order has been fulfilled.

INSURANCE AND SIGNATURE CONFIRMATION

We may insure shipments and require adult signature or direct signature confirmation for high-value orders. Signature requirements cannot be removed after shipment.

The customer is responsible for being available to accept the shipment or arranging pickup or redelivery directly with the carrier.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Address-change requests are not guaranteed and cannot be accepted after fulfillment begins. For fraud-prevention purposes, we may decline an address change, place an order on hold, or cancel an order when shipping and payment information cannot be verified.

DELIVERY TIMES

Carrier delivery dates are estimates and are not guaranteed by BAE Boutique by Jess. Weather, carrier disruptions, holidays, security reviews, and other circumstances outside our control may cause delays.

DAMAGED PACKAGES

If your order arrives damaged, retain the item, shipping carton, packaging materials, and shipping label. Email baeboutiquebyjess@gmail.com within 48 hours of delivery with your order number and clear photographs.

Do not discard packaging or return the item before receiving instructions, as doing so may prevent us from filing or completing an insurance claim.

LOST OR MISSING PACKAGES

If tracking does not update for an unusual period or a package appears lost, contact us promptly so we can assist with the carrier investigation.

If tracking shows that a package was delivered but you cannot locate it, check with household members, neighbors, building management, and the carrier before contacting us.

Carrier and insurance claims remain subject to the carrier’s investigation, documentation requirements, and final determination.

REFUSED OR UNDELIVERABLE PACKAGES

Additional expenses caused by an incorrect address, refused delivery, failed signature attempts, or an unclaimed package may be deducted from any approved refund or charged before reshipment.

MARKETPLACE ORDERS

Orders placed through Whatnot or another third-party marketplace follow that platform’s shipping and fulfillment procedures.