Frequently Asked Questions

Are your items authentic?

BAE Boutique by Jess stands behind the authenticity of the luxury goods we sell. When a listing states that independent authentication is included, the item has been reviewed by the service identified in that listing. Entrupy-authenticated products include a link to their certificate.

What condition are the items in?

Our inventory is pre-loved unless a listing explicitly states “new” or “new with tags.” Each listing’s condition information and photographs should be reviewed carefully because normal wear, age, storage, maintenance, repair, and natural material variation can occur.

Can I return an item?

Because our pieces are pre-loved and often one of one, purchases are generally final sale. Contact us within 48 hours of delivery if you receive the wrong item, the item is materially different from its listing, it arrives damaged, or you have a legitimate authenticity concern. See our Refund Policy for complete terms.

How quickly will my order ship?

Website orders are generally processed within 1–3 business days, excluding weekends and holidays. High-value orders or orders requiring additional verification may take longer. See our Shipping Policy for details.

Will my shipment require a signature?

We may insure shipments and require adult or direct signature confirmation for high-value orders. Signature requirements cannot be removed after shipment.

Do you ship internationally?

Website orders currently ship within the United States. International addresses and freight-forwarding services require written approval before purchase.

What about purchases made on Whatnot?

Orders placed through Whatnot follow Whatnot’s applicable payment, shipping, cancellation, return, and dispute procedures.

How can I ask about a specific item?

Email baeboutiquebyjess@gmail.com with the item title or SKU before purchasing.