Refund policy

FINAL SALE POLICY

BAE Boutique by Jess specializes in pre-loved, vintage, and one-of-one luxury bags and accessories. Unless a listing explicitly states that an item is “new” or “new with tags,” customers should assume that the item has been previously owned.

Because of the unique and pre-loved nature of our inventory, all purchases are final sale. We do not accept returns or exchanges for buyer’s remorse, fit, color variation, preference, or signs of wear disclosed in the listing, photographs, or condition description.

CONDITION AND PRODUCT INFORMATION

Pre-loved and vintage items may show signs of prior use, age, storage, handling, maintenance, repair, or natural material variation. We make reasonable efforts to photograph and describe each item accurately, including known material flaws or signs of wear.

Photographs are part of the item’s description. Colors and textures may appear slightly different because of lighting, photography, and screen settings. Measurements are approximate.

Please review the entire listing and all photographs before purchasing. Contact us before placing your order if you need additional information.

AUTHENTICITY

BAE Boutique by Jess stands behind the authenticity of the luxury goods we sell. When a listing states that third-party authentication is included, the item has been reviewed by the identified independent authentication service.

If you have a legitimate concern regarding an item’s authenticity, contact us immediately at baeboutiquebyjess@gmail.com. Do not alter, repair, use, or return the item without written instructions from us.

ORDER PROBLEMS

• You received the wrong item.
• The item was materially different from its listing.
• The item arrived damaged in transit.
• You have a legitimate authenticity concern.

Your email must include your order number and clear photographs of the item, shipping carton, packaging materials, and shipping label.

Do not send an item back without written authorization. Unauthorized returns may be refused.

If a return is approved, the item must be returned in the same condition in which it was received. All BAE Boutique tags, authentication materials, certificates, accessories, dust bags, boxes, and original packaging must be included.

Approved refunds are issued to the original payment method after the item is received and inspected. Original shipping charges are nonrefundable unless the problem resulted from our error.

CANCELLATIONS

You may request cancellation before fulfillment begins, but cancellation is not guaranteed. Once a shipping label has been created or the order has entered fulfillment, it cannot be cancelled.

MARKETPLACE PURCHASES

Orders placed through Whatnot or another third-party marketplace are governed by that platform’s applicable cancellation, return, refund, and dispute policies.

This policy does not limit rights that cannot legally be waived.